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Of vital importance, the support and maintenance service will not only enable the day-to-day
running of the solutions at optimum performance levels but will also allow the deployment
of new value-added services as they come on stream. This is of course accompanied by a
constant monitoring of the equipments and the ability to take immediate action to eliminate
any potential malfunction.
AerVox assures its clients an all-round capacity for rapid intervention and provides real, concrete
customer satisfaction for a secure partnership.
Our maintenance can involve off-shore or onsite services for enhancements of legacy platforms and
value-added solutions versions.
Our support can involve off-shore or onsite services for malfunction resolution of legacy platforms and
value-added solutions versions. Our support programs include:
- Standard Support (8x5): provides
engineer-to-engineer interaction "on-call" during extended
business hours.
- Premium Support (24x7): guarantees
a very short reaction time, and support for unlimited callers with
a twenty-four by seven days coverage.
- Onsite Support: is suited for
critical solutions where an engineer is required to be available at
the client premises.
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